07/26/2011
https://www.congress.gov...
"I have some legislation on bridge contracts. I have seen them all over the Federal Government, and they almost always are a huge mistake."
"There is a new phone system that has been put in. And there are a large number of complaints about how efficiently it is working."
"The average length of time that someone had to sit on the phone if they wanted to make a payment in 2017 was 46 minutes."
"It is embarrassing how generous this tax bill was to families like mine, yours. It is embarrassing."