12/01/2009
https://www.congress.gov...
"I would like to have you remove--there is a fee on here--I am not sure how it got on here--for a protection plan."
"Do I have to call and ask you? If I call and ask you, will you lower my ARS fee?"
"So you do not charge HD fees for new customers. What about old customers?"
"It is like shifting sand."