03/05/2014
https://www.congress.gov...
"The GAO investigation, I want to put in the record some of the specifics of the investigation that was done."
"there really is a special place in hell for people who prey on the most vulnerable."
"I think that we're going to be able to get it done."
"Of the 20 companies GAO called, 17 of them collected up-front fees before ever making any attempt to settle any debt."