09/13/2016
https://www.congress.gov...
"I think that we're going to be able to get it done."
"Of the 20 companies GAO called, 17 of them collected up-front fees before ever making any attempt to settle any debt."
"It's like--it's like trying to get out of a hole and you keep digging deeper."
"I think we all are very troubled by these, just, unqualified blanket claims, 'We'll reduce your debt by 40 to 60 percent, or more.'"