Advising against documenting sensitive discussions in emails.
03/14/2013
https://www.congress.gov...
So you entered into a deal that said they would cancel as soon as possible, but that was not in your interest?
These are not law. They are policy, and that means they are left up to the companies to implement.
The premium is a big, growing part of the all-in price, by the way.
You enter contracts which require people to increase the queue.