03/14/2013
https://www.congress.gov...
"What consequences can you expect when most customers only make minimum payment in terms of the borrower's reaction to a payment shock?"
"From your perspectives, it was a turf battle. Protecting turf."
"We followed our normal protocols under the interagency agreement, and on August 14, we sent the OTS a letter."
"If we are responsible for it, if we made a mistake, we should be held accountable for it."