Brenda Lawrence actually said...

"It's about empowering the staff that you have the ability to address that issue."

"I feel there's a place for that. Even if we look at closing a facility, you must increase those CBOCs."

"I hear consistently from the user, from the veterans, from those who are using the facility, their discontent, the lack of followup and the long waits."

"However, the Postal Service must adjust to the times and must become a--not a profit-making--it concerns me when we say that we need to be competitive with private industry."