Susan Collins actually said...

"That also worries me. We have seen a little bit in the VA scandal of a variation of that that led in some cases to a falsification of numbers."

"I think that is just such a perfect example of why the face-to-face encounter is so important."

"This is completely unrealistic. The fact of the matter is millions of seniors and disabled Americans are not accustomed to doing business online."

"Opening Statement of Senator Susan M. Collins, Ranking Member"