Mike Michaud actually said...

All a VA employee needs to do without a doubt is they have to be reminded that they are working for the veteran, not a bureaucracy.

I am proud that this committee has addressed these problems in a bipartisan fashion and I am hopeful that the spirit continues as we roll up...

That is what I expect from the VA, just a swift, simple, direct, you know, doing the business that people in the VA, I know, at that staff l...

VA's responses to congressional inquiries should be thoughtful, thorough, and complete.