Mike Michaud actually said...
That is what I expect from the VA, just a swift, simple, direct, you know, doing the business that people in the VA, I know, at that staff level want to do without having to be filtered through OCLA because that is cumbersome, delays the process, increase frustrations, and also makes sure that our veterans do not get the services that they need.
Context
Michaud emphasizes the need for efficiency in VA services without bureaucratic delays.
04/02/2014