05/09/2023
https://www.congress.gov...
"Think of yourself as the customer is a good way to approach something like this."
"What I would like to get from you are some thoughts about how we can make this a warmer handoff, if you will."
"Ultimately it has got to work. And if it does not work, the people who we are contracting with should not get paid."
"Yes, handing a veteran a 300-page form is not the answer."