On the recordMarch 14, 2007
And why don't -- you know, rule No. 1 of damage control, is when you're inside, get to the bottom of it.
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transcripts.cnn.comAnd why don't -- you know, rule No. 1 of damage control, is when you're inside, get to the bottom of it.
Gergen advises on the importance of transparency and honesty in crisis management.
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