Political Quotes

“I want to thank the gentleman from North Carolina for working with us on this, as well as many staff and members from the Oversight and Government Reform Committee. Mr. Speaker, can you imagine for a minute if you had a medical emergency at your house and you had to mail a form to the ambulance service to have them come address the heart attack victim or other type of medical emergency that is occurring at your house? How irrational is that? Obviously, it doesn't make sense to do something like that, to mail for something that may be an emergency. Mr. Speaker, can you imagine, even in today's time, with the strict demands we have for customer service, if we actually had to truly mail order forms to different online companies to have them deliver something, to retail outlets to have them deliver something, a product to our house? There would be no tolerance for that. In fact, Mr. Speaker, the government right now, the government today, our own United States Government which is here to serve our own Americans, only has a customer service rating of about 70 percent. In fact, it is less than 70 percent. Well, that might have been a high watermark for my grades in school-- maybe--Mr. Speaker, but that is absolutely an unacceptable level. This is our government. These are our taxpayers. Why is it that private industry has been able to use technology to provide better customer service, to provide faster services?…”