Cedric Richmond actually said...

"I will also get you a letter detailing the complaints that I have received from my local agents as I walk through the airport."

"If there is any set of people in this country that deserve to have their own PreCheck, Trusted Traveler, or Global Entry, then it is our wounded warriors."

"The water was 3 years old. It was visibly dirty from storage. So that I think is just an unacceptable treatment for people who are really working very hard."

"These efforts demonstrate a commitment to engaging in a rigorous risk analysis and making common-sense changes to policies impacting the flying public."