Cedric Richmond actually said...

"I think one thing that helps is when people know that you won't tolerate incompetence, laziness, or whatever the matter."

"I do think that any entity can run a little leaner and smarter to reduce costs."

"I noticed after he passed and years when I went back, I noticed that the embalming room, the door to the embalming room now has a big sign that says wear protective gear and formaldehyde may cause can..."

"For consumers, this gives them information they can use to make informed decisions."