On the recordDecember 11, 2013
He is. I am happy to yield to him, but I have about 5 more minutes left, I want to wrap up with one more story from Doug from Indiana. After 2 weeks of trying to get on the Web site, he finally was able to at least create a log-in name and password. Then he had to try for another week to secure coverage, never successfully getting through, but he finally completed the form, submitted it, and then had the security questions sent back to him so they could verify that he is who he said he is. He received four questions. Question No. 1: Our records indicate you lived on the following street in the last 2 years. What city is this in? Well, the street they listed is where his sister lives, and she doesn't even use the same last name, so I am not sure how they came up with that. Doug had never lived there or had any financial dealings with that property. So how do you answer--I am quoting him--how do you answer a question as stupid as that? They said: Well, we can't verify you because you didn't give us the answer. He said: I have never lived there. That is my sister. Question No. 2 was about which county he lived in, and I think they got that right. Question No. 3 was to include his previous employers. Well, the only previous employer listed that was accurate was misspelled, so Doug said: Well, how do I answer that? Question No. 4: Our records indicate that you purchased pet insurance in the last 2 years. What is the name of your pet? I mean, you can't make this up.…
