On the recordDecember 11, 2013
I thank the Senator from Kansas. He mentioned signing up here and the frustrations so many people had. Kathleen from Mooresville, IN, called my office in Indianapolis and said: Help. She said this: I have spoken to someone at the 1-800 number helpline for the Federal exchange 21 times since October 21--when she first began to try to enroll on the healthcare.gov Web site. Twenty-one times she had tried this, so she called our office in desperation and told us: Well, at one point I asked if I could be transferred to this advanced resolution group--which was some other group set up to help people who couldn't get into the Web site, I guess--and the customer service representative said that he did not know how to transfer her to that site. She said: Well, I need help. How can I get it? So she finally then called the insurer directly to try to enroll, and they said: Well, the only way you are going to get this done is if you bypass the whole ObamaCare Web site because we can't do it either. So they finally figured out that she had enrolled through the insurance company, but she felt she needed to let the government site people know so they would not put her on the list that she hadn't enrolled.
