Tammy Duckworth actually said...

What specific steps is Southwest implementing over the course of this year to earn back the trust of your flight crews?

Maybe they need to come to a senator and we will call a hearing, and then we will hand you pieces of paper with names and phone numbers on t...

Next month actually marks my 30th year as a pilot from when I first showed up at flight school at Fort Rucker, Alabama.

Clearly, Southwest failed to heed the warnings of its frontline personnel.