03/18/2021
https://transcripts.cnn.com...
"We need to be reminded that the air crews are responsible for people's lives."
"Next month actually marks my 30th year as a pilot from when I first showed up at flight school at Fort Rucker, Alabama."
"Please explain this specific benchmark Southwest must hit in the coming months and years to fulfill your promise."
"Maybe they need to come to a senator and we will call a hearing, and then we will hand you pieces of paper with names and phone numbers on them."