Political Quotes

“I am proud to support H.R. 5759, the 21st Century Integrated Digital Experience Act of 2018. This bipartisan legislation, which was reported out of the House Oversight and Government Reform Committee by voice vote, seeks to modernize and improve the delivery of citizen facing and internal digital services by government agencies. This legislation builds on the Connected Government Act that I authored and which was signed into law last year. Like the Connected Government Act, the 21st Century IDEA requires federal agency websites to be mobile friendly and secure by providing citizens with an improved customer experience. The bill requires agencies to upgrade their online experiences, provide a digital, mobile friendly option for any paper- based form, requires a plan for the expanded use of electronic signatures, and establishes federal agency chief information officers as the responsible officials inside the federal government for carrying out these requirements. All critical factors in improving customer experience. American citizens deserve and expect a modern, cost effective digital experience when interacting with the federal government. Recent data from the IRS shows that in-person or live assistance calls to the agency cost taxpayers between $40 and $60 on average, while digital transactions cost only $0.22 on average.…”