03/20/2012
https://congress.gov...
"So I think that if you were to explain how the inappropriate criteria came into use, how they were allowed to be used for years, that's what we need to bring back some trust in the IRS and make sure t..."
"The President made a directive to the entire Federal family, and that was, find ways to cut through red tape."
"If we had this hearing in 6 months, a year, 2 years, at each point what would you tell us percentagewise how much has returned to normal, how much has been rebuilt?"
"I think you might want to pick volume versus smaller volume."