07/09/2019
https://congress.gov...
"I feel more confident now, than any other time that I've been with the VA."
"I believe that a majority of the people there are trying to provide the best possible service they can for our veterans."
"I want to do the right thing."
"Is there anything that you would like to say to apologize to the American veterans and taxpayers in regard to your alleged behavior that is outlined in this report?"