02/27/2017
https://congress.gov...
"Well, it is as bad as everybody says if you are the person--it is your records that this occurs with."
"Okay. Because you are saying that you look at it one way, and that is the way you come up with your numbers and the VA looks at it another way."
"when I have to go back to my constituents and try to answer for the VA, when either you have got too big in so many areas, and you are just out of control."
"Thank you, Mr. Chairman. Ms. McCoy, I am--I don't even know--you said a while ago when speaking to the Chairman and answering his question, that training will now occur."