Political Quotes

Janice Schakowsky: “The culture of the 'Customer is Always Wrong' at the INS must change.”

On the recordSeptember 28, 1999
The culture of the 'Customer is Always Wrong' at the INS must change.
Said by
Janice Schakowsky
Democratic · Illinois
Source
congress.gov
Sep 28, 1999

Editor's note · Context

Schakowsky discusses the need for reform in the Immigration and Naturalization Service.

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