Richard Durbin actually said...

"What about answering the phone at the IRS? You reduced your performance goal from providing telephone assistance from 82 percent last year to 77 percent this year."

"The record will remain open, Mr. Commissioner, until Wednesday, June 17, for subcommittee members to submit statements and questions to be submitted to you for consideration."

"Approximately 2 percent of our purchases using credit cards are paid back to the credit card company in interchange fees"

"There are lots of scams like that out there."