Mazie Hirono actually said...

"This is the time to make real changes."

"So, would you all agree that any face-to-face audit should include--probably, this is a rhetorical question, but--input from the veterans' organizations as well as veterans at the particular facility?"

"I would envision that any kind of an assessment of the entire VA health care system would involve not just this process that Secretary Shinseki has described to us."

"I would like to ask you--perhaps we can start with Mr. Dellinger--what needs to happen in a face-to-face audit to truly elicit the kind of information we need to address the challenges and the problem..."