Daniel Akaka actually said...

"I would urge you to be very imaginative as you enter into this role as to how we communicate, again, not just with veterans but with veterans' families who are absolutely crucial in every case to the ..."

"There must be trust and confidence in VA if it is to serve the veterans effectively."

"I applaud your commitment to achieve that goal responsibly, as well."

"Change is not going to happen overnight."