04/06/2011
https://www.congress.gov...
"The only way we can do in America what we do is because you all have done what you all did--protecting us and this country and giving us this quality-of-life."
"As upsetting as such mistakes are, the public's trust in VA comes from its willingness to disclose those errors."
"Every organization needs an unquestioned leader and I am anxious to have you assume that role at VA as soon as feasible."
"I want to say aloha and welcome to you, Ms. Duckworth."