Brian Schatz actually said...

"Your case perfectly illustrates why we need a law, because individual consumers are in no position to fight this injustice."

"How do you figure out whether the company has a non-disparagement clause? Is that based on consumer complaints, or do you have a process internally?"

"Fair enough. But it does point out that we are operating at the beginning of this problem and, therefore, we are lacking good decision support on exactly the size and scope of the problem."

"I think it really is a very clear justification for Federal action."