03/23/2015
https://www.congress.gov...
"But it is the right choice for some number of millions of Americans, is it not?"
"The basic question is: Who should incur the costs of those mistakes--you guys or the rest of the country?"
"I am asking you when a mistake occurs and 144 million people are told to do a certain thing, that certain thing should be free, shouldn't it?"
"I am not asking you about a requirement. I am asking you why you generate revenue off of the mistakes of the organizations that you represent."