Hank Johnson actually said...

"Consumers may still opt to arbitrate a dispute with a company. But only when that consumer determines that it is the appropriate forum at the time the conflict arises and not before."

"The scales of justice ought not to be so weighted."

"Forced arbitration has been a concern of mine for many years, and I firmly believe that the Congress must act in this instance to protect consumers."

"I firmly believe that Congress must act in this instance to protect consumers."