Sheila Cherfilus-McCormick actually said...

A common thread identified was a fundamental lack of planning, budgeting, and adherence to contracting best practices by VA and its contract...

I suspect that the VA's history of allowing the medical facilities to operate independently of each other has made this program complicated.

Your testimony addresses issues with user satisfaction and VA's lack of established targets.

I guess what I am trying to get at is trying to identify are we really getting the numbers from VA leadership of how many patients are harme...