01/08/2014
https://congress.gov...
"I am very concerned about what has taken place. Again, Neffenger is well-intended. He is trying to correct the situation with more training, et cetera."
"I think you have confirmed some of our worst suspicions of what we have heard was going on."
"The most important responsibility of that agency is to connect the dots."
"What you have described is just an abuse of authority today."