11/28/2012
https://congress.gov...
"we have an important responsibility to look at these matters."
"I look forward to working with the IRS to implement corrective actions that will strengthen taxpayer assistance."
"Unfortunately, we've heard lately a lot about phony scandals, and the IRS and some of the things that we've had to deal with are not phony scandals."
"I thank the gentleman, both the witnesses and members of the panel for participating today."