John Mica actually said...

"there is a canyon of disbelief and a lack of credibility the size of the Grand Canyon when it comes to the general public and the IRS operations right now."

"I have been unhappy and I don't think we have a good story thus far on EITC improper payments."

"I think we have a good story on identity theft and refund fraud."

"I think we need to get someone in there immediately, if not sooner, and see if that can't be corrected."