John Mica actually said...

"Neffenger is well-intended, but some of the reports that leaked about the poor performance--you saw some cooking of the books, too, on wait times, is that correct, any of you?"

"I think you have confirmed some of our worst suspicions of what we have heard was going on."

"The most important responsibility of that agency is to connect the dots."

"What you have described is just an abuse of authority today."