Political Quotes

“I congratulate Donna Eisenman, who recently retired after 40 years in working for American Airlines' Washington desk. Donna Eisenman began her career as a flight attendant with Trans World Airlines in 1969. A year later, she transitioned to American Airlines for a position as a reservations agent in Philadelphia. In a time before computers, Donna effortlessly sold airline tickets and helped customers with travel arrangements. In 1972, Donna moved to Washington, D.C., to start the next phase of her career. Donna spent the next 10 years working at the City Ticket Office and at the ticket counter at Reagan National Airport. In 1982, she transitioned to the Schedule Airline Ticket Office, which served DOD customers in northern Virginia. Donna's efforts were so successful that she was asked to open a different satellite office to assist Fort Belvoir travelers. Later, Donna was asked to reestablish a long-abandoned desk specifically designed to help government travelers. Donna accepted this challenge, and the American Airlines Washington desk was reborn. For the next 28 years, Donna's unyielding commitment to customer service and her natural sales ability provided government and frequent travelers with the best experience in the industry. On March 25, Donna retired from American Airlines, and she is now spending time with her lovely family and is volunteering for the wildlife rescue causes that she champions. I thank Donna for her service and dedication.…”