On the recordJune 7, 2018
I thank the gentleman for yielding. Providing veterans, Mr. Chairman, with prompt access to care is one goal that all Members of this body share. Call routing at the VA is a very important issue. We need to ensure that there is a system that meets the expectations of veterans and their loved ones. There are numerous VA call center numbers available to veterans who have questions about healthcare benefits and other issues, and we must ensure that calls being made to the VA are prioritized, tracked, and routed to the correct place so that issues are promptly and thoroughly addressed. We do also have, Mr. Chairman, an issue with there being a lot of different phone numbers at the VA, and that in and of itself is also confusing. So I, too, look forward to working with both gentlemen from California. I appreciate their efforts on this issue.
