Eleanor Norton actually said...

"I'm trying to understand what it will take to make sure that your management improvements take hold."

"If we're going to have these, have the best workforce in the country because of the nature of the work, Federal work, are we recruiting people at the same level that the private sector is"

"I really did have in mind that generation of millennials who, ultimately, are going to have to replace--they seem to be very opportunistic in how they look for work."

"So I don't understand how a collective bargaining contract can work at all if there's no official time in order to attend to--so somebody needs somebody to handle their particular grievance."