Eleanor Norton actually said...

"I have asked whether--and we should have asked GSA whether or not they are using the same measures this year that they were using 2 years ago, for God's sake."

"In our oversight, we ask tough questions, not because we doubt the value of your services but because that is our job."

"We want to see more of taking advantage of its role in the market."

"I congratulate you on doing it."