Eleanor Norton actually said...

"I particularly appreciate this hearing, as well, Mr. Chairman, because in June of 2017 I wrote and requested a hearing..."

"The major concern I have, Mr. Chairman, is with the safety fitness determination rule."

"I mentioned in my opening remarks my concern that the agency does not have a reliable, easy-to-read system to verify the safety of a motor vehicle."

"I'm trying to understand what it will take to make sure that your management improvements take hold."