Eleanor Norton actually said...

"We have had hearings on major issues in the airline industry, and here we are focusing on perhaps the not so glamorous parts."

"I think we are playing catch-up."

"the rationale given by my colleagues had been contrived and incongruent with what the record reviews"

"I want to urge every Member of Congress to undertake actions on the internet, in your own district, to try to reverse the message that was out there for two years that alarmed people."