Eleanor Norton actually said...

"I was impressed with your testimony. I, in a prior life, ran a Federal agency, and at the time, the important issue was efficiency, so I endorse your ideas to make the agencies more efficient."

"it does seem to me to be a violation of the ability to bargain at all."

"I'm trying to understand what it will take to make sure that your management improvements take hold."

"You mean you met with the union and you all didn't even discuss this?"