Eleanor Norton actually said...

"I believe that this administration is trying to bring some fresh eyes to all of this."

"Now, customer urgency means what, the roof is leaking and people are complaining?"

"You have to understand that you can't expect us to continue to try to protect the Federal Building Fund at the same time that you allow one of your largest tenants to be a decade in arrears."

"Now, I am going to ask you to do this within 30 days and report back to this Committee."