Eleanor Holmes Norton actually said...

I can't imagine why we now want to take the only part of American life that is not polarized and put it right into the thick of the ugliest ...

So, over time, we do have such hearings as this, and people come up with notions--well, we have to have a passenger bill of rights.

I can't imagine why we haven't had a hearing like this, based on what my colleagues have to go through.

Are each of the airlines here willing to boil down what the customer is entitled to to a one-pager?