Eleanor Norton actually said...

"The most disturbing thing is that GSA has lost so much personnel, and yet it has increased realty specialists."

"At least we know that after going through all of this hullabaloo, we haven't saved the government a dime."

"Would you recommend a more precise contract so that everyone is on the same page and you don't have people complaining?"

"Do you mean the brokerage didn't understand that once you contract with the Federal Government, you are in a different ball game?"