Eleanor Holmes Norton actually said...

"Well, what is it that the brokers did not understand? Was this not written? Was it not written out clearly enough?"

"Who needs GSA? I raised that question in my opening statement."

"This is what we are going to expect from the agency. It ought not be what do we do today, what do we do tomorrow?"

"Do you mean the brokerage didn't understand that once you contract with the Federal Government, you are in a different ball game?"