Eleanor Norton actually said...

"We want to see more of taking advantage of its role in the market."

"In our oversight, we ask tough questions, not because we doubt the value of your services but because that is our job."

"I have asked whether--and we should have asked GSA whether or not they are using the same measures this year that they were using 2 years ago, for God's sake."

"whoever is the appropriate person ought to take responsibility for certifying that the conflict of interest regulations--obviously, we want to look at them in connection with--or guidance in connectio..."