Eleanor Norton actually said...

"So you don't have any enforcement authority, is that right? You can't tell them to do anything."

"Why did you not recommend what looks like a common-sense recommendation that doesn't require a bunch of experts: 'Hey, at least don't make the crash occur in the front end or the back end?'"

"The public needs to know, short of spending money, do the experts have a response that can increase our feeling of safety when we get aboard the Red Line that we have no alternative but to board?"

"So typically, there must be dozens of subway systems across the Nation that are by the seat of their own pants."