David Shulkin: “We want to work with you to get this right.”

The VISN model was put in place close to 20 years ago, a very innovative model that has served VA well.

Slowing down and pausing to see what the consequences are, even if they are unintended consequences, is important to do.

I think the way the findings were used -- were used in a political way. Not by the inspector general, but by the political appointees within V.A.

I came to Washington with the commitment to make our system work better for veterans. That's the commitment that I went to work every day. I continue to feel strongly about that. There was no reason why I would resign.